Last updated: September 16, 2026
At SmartBuy Hubs, we want you to have a positive shopping experience. This Refund and Returns Policy explains when a product may be returned, exchanged, or refunded.
Return Period
Eligible products may be returned within 7 days of delivery.
To request a return, please contact us within 7 days of receiving your order. The product must generally be unused, in its original condition, and returned with its original packaging, accessories, manuals, tags, and other items supplied with the product.
Products that have been used, damaged after delivery, altered, or returned without the required accessories or original packaging may not be eligible for a return.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact SmartBuy Hubs as soon as possible.
Please provide your order number and, where appropriate, clear photographs or videos showing the issue. This information may be required to help us assess the return request.
If the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide the appropriate resolution, which may include a replacement, exchange, or refund, subject to product availability and applicable conditions.
Items Not Eligible for Return
Products may not be eligible for return when:
- The return request is made after the applicable 7-day return period.
- The product has been used or damaged after delivery.
- The product has been modified, altered, or repaired without authorization.
- The product is missing original packaging, accessories, manuals, tags, or other supplied items.
- The product has been damaged because of misuse, improper installation, accident, or negligence.
- The product is specifically identified on its product page as non-returnable.
Some products may have additional manufacturer or seller-specific return conditions. Where applicable, those conditions will be communicated on the product page or at the time of purchase.
How to Request a Return
To request a return, contact SmartBuy Hubs with:
- Your order number
- The name of the product
- The reason for the return
- Photographs or videos, if the product is damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from us.
Return Shipping
If a return is approved because the product was damaged, defective, or incorrectly supplied, SmartBuy Hubs will provide instructions regarding the return shipment.
For other eligible returns, return shipping arrangements may be the responsibility of the customer, where applicable.
Refunds
For approved online-payment refunds, SmartBuy Hubs will initiate the refund after approval. Normal refunds may take 5–10 working days to reflect in the customer’s account, depending on the bank, card issuer, payment method, or payment provider.
Once an approved returned product has been received and inspected, SmartBuy Hubs will notify you whether the refund has been approved.
If approved, the refund will be processed using the applicable payment method used for the order, subject to the payment provider’s processing timelines.
For Cash on Delivery orders, we may contact the customer to obtain the necessary bank or payment details required to process an approved refund.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Razorpay payments are generally refunded through the payment method used for the original transaction. Payment-provider processing times may apply.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accepted when the order has not already been processed, shipped, or otherwise fulfilled.
If an order has already been shipped or fulfilled, the cancellation request may instead be handled under our return policy.
International Orders
For international orders, customers are responsible for complying with applicable import, customs, duties, taxes, and other requirements in their destination country unless otherwise stated at the time of purchase.
International return arrangements may differ depending on the product, destination, shipping carrier, and applicable requirements.
Refunds for approved international returns will be processed according to the applicable payment method and our return conditions.
Exchanges
Where an exchange is approved, replacement depends on product availability.
If the requested replacement product is unavailable, SmartBuy Hubs may provide another appropriate resolution, such as a refund, subject to the applicable return conditions.
Need Help?
If you have questions about a return, refund, exchange, or cancellation, please contact SmartBuy Hubs:
Email: orders@smartbuyhubs.com
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
SmartBuy Hubs reserves the right to review return and refund requests individually and to update this policy when necessary. Any updated policy will be published on this website.